Freedom of Information: Information Publication Scheme for L Rowland & Co (Retail) LTD, trading as Rowlands Pharmacy.
Under the Freedom of Information Act 2000 (FOIA) all public authorities are required to have and maintain a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.
Information covered by this scheme relates only to the pharmaceutical services we provide under contract to the National Health Service and/or to other public sector organisations. It does not include any information that is held for other purposes, or would be exempt from release.
|
Information to be published |
How the information can be obtained (eg hard copy, website) |
Cost |
Class 1 - Who we are and what we do
(Organisational information, structures, locations and contacts)
|
Company or pharmacy background |
Available on our website at www.rowlandspharmacy.co.uk Our company registered address is: Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ |
Free |
|
Contact details for the company (named contacts where possible with telephone number and email address (if used))
|
Address:- Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ
Telephone:- 01928 754100
E-mail:- |
Free |
|
Details of those providing NHS-funded services and services funded by other public authorities in the firm or pharmacy
|
The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk Also available on NHS website www.nhs.uk |
Free |
|
Opening hours
|
Opening hours for our pharmacies are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk Also available on NHS website www.nhs.uk |
Free |
|
Meetings with pharmaceutical companies and other medical suppliers. We would expect as a minimum that this information should include the name of the company, the date and, if appropriate, the name of the member(s) of staff attending (if recorded), together with a general indication of the category of meeting, for example marketing or promotion. The names of staff attending should include any senior managers and any qualified staff, if this information is recorded. |
Not available |
|
Class 2 – What we spend and how we spend it
(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit). Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the firm or practice.
|
Total cost to the NHS and other public sector organisation(s) to which we provide our contracted services. |
Not available |
|
Class 3 – What our priorities are and how we are doing
(Strategies and plans, performance indicators, audits, inspections and reviews)
|
Plans for the development and provision of NHS and other public sector services |
Contact our Central Operations Team at:- Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ
Telephone:- 01928 754100
E-mail:- |
Free |
|
Inspection reports by regulators, or links to the reports
|
Free |
|
|
Audit of NHS and other public sector income (outline only)
|
Not available |
|
Class 4 – How we make decisions
(Decision making processes and records of decisions)
|
Records of decisions made in the business affecting the provision of NHS and other public sector services. |
Not available |
|
Class 5 – Our policies and procedures
(Current written protocols, policies and procedures for delivering our services and responsibilities)
|
Policies and procedures about customer service |
Available at either:- Central Operations Team Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ
Telephone:- 01928 754100
E-mail:- complaints@rowlandspharmacy.co.uk
Or:-
https://www.rowlandspharmacy.co.uk/contact-us
Further details are available in leaflets in our pharmacies. |
Free |
|
Internal instructions to staff and policies relating to the delivery of services |
Not available |
|
|
Policies and procedures about recruitment and employment of staff |
Not available Rowlands is an equal opportunities employer |
|
|
Equality and diversity policy |
Not available We treat all of our customers and employees equally and fairly |
|
|
Health and safety policy |
Not available Rowlands is committed to the continual improvement of its Health & Safety performance and development of its policies and culture. |
|
|
Complaints procedures (including those covering requests for information and operating the publication scheme) |
We operate a formal complaints procedure when handling NHS-related customer complaints. Contact details are available here; https://www.rowlandspharmacy.co.uk/contact-us Further details are available in leaflets in our pharmacies. |
Free |
|
Records management policies (records retention, destruction and archive) |
We seek to manage records in accordance with the Data Protection Act www.ico.org.uk and NHS Information Governance requirements www.igt.hscic.gov.uk |
Free |
|
Confidentiality and data protection policies |
Our guiding principle is that we hold our patients records in the strictest confidence. Further details are available on a Privacy Notice displayed in our pharmacies or on the Rowlands website www.rowlandspharmacy.co.uk/privacy-policy.. |
Free |
|
Policies and procedures for handling requests for information
|
All information requests are handled in accordance with the Data Protection Act and Freedom of Information Act. Further details are available on a Privacy Notice displayed in our pharmacies or on the Rowlands website https://www.rowlandspharmacy.co.uk/privacy-policy. |
Free |
Class 6 – Lists and Registers
|
Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) |
None held |
|
Class 7 – The services we offer
(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
|
The services provided under contract to the NHS and to other public authorities |
The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk |
Free |
|
Charges for any of these services |
Available from store, or the service commissioner |
Subject to local variation |
|
Information leaflets |
Specific information is available directly at our pharmacies |
Free |
|
Out of hours arrangements |
Specific information is available directly at our pharmacies |
Free |