Freedom of Information: Information Publication Scheme for L Rowland & Co (Retail) LTD, trading as Rowlands Pharmacy.
Under the Freedom of Information Act 2000 (FOIA) all public authorities are required to have and maintain a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.
Information covered by this scheme relates only to the pharmaceutical services we provide under contract to the National Health Service and/or to other public sector organisations. It does not include any information that is held for other purposes, or would be exempt from release.
| Information to be published |
How the information can be obtained (eg hard copy, website) | Cost |
Class 1 - Who we are and what we do
(Organisational information, structures, locations and contacts)
| Company or pharmacy background | Available on our website at rowlandspharmacy.co.uk | Free |
Contact details for the company
|
Address:- Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ Telephone:- 01928 754100 | Free |
| Contact details for the team that operates the FOI publication scheme |
Address:- Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ Telephone:- 01928 754100 Email:- | |
Details of those providing NHS-funded services and services funded by other public authorities in the firm or pharmacy
|
The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator Also available here | Free |
Opening hours
|
Opening hours for our pharmacies are available on our Rowlands Pharmacy Locator Also available here | Free |
| Meetings with pharmaceutical companies and other medical suppliers. | Not available |
Class 2 – What we spend and how we spend it
(Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the company)
| Total cost to the NHS and other public sector organisation(s) to which we provide our contracted services. | Not available |
Class 3 – What our priorities are and how we are doing
(Strategies and plans, performance indicators, audits, inspections and reviews)
| Plans for the development and provision of NHS and other public sector services | Contact our Data Protection Team – see details above | Free |
Inspection reports by regulators
| https://inspections.pharmacyregulation.org/ | Free |
Audit of NHS and other public sector income (outline only)
| Not available |
Class 4 – How we make decisions
(Decision making processes and records of decisions)
| Records of decisions made in the business affecting the provision of NHS and other public sector services. | Not available |
Class 5 – Our policies and procedures
(Current written protocols, policies and procedures for delivering our services and responsibilities)
| Policies and procedures about customer service |
Please contact:- Superintendents Department Rowlands Pharmacy Rivington Road Whitehouse Industrial Estate Preston Brook Runcorn Cheshire WA7 3DJ Telephone:- 01928 750548 E-mail:- patientexperience@rowlandpharmacy.co.uk Or:- Via our contact us page | Free |
| Internal instructions to staff and policies relating to the delivery of services | Not available | |
| Policies and procedures about recruitment and employment of staff |
Not available Rowlands is an equal opportunities employer | |
| Equality and diversity policy |
Not available We treat all of our customers and employees equally and fairly | |
| Health and safety policy |
Not available Rowlands is committed to the continual improvement of its Health & Safety performance and development of its policies and culture. | |
| Complaints procedures (including those covering requests for information and operating the publication scheme) |
We operate a formal complaints procedure when handling NHS-related customer complaints. See our Contact Us page | Free |
| Records management policies (records retention, destruction and archive) | We manage our records in accordance with the Data Protection Act 2018 and NHS Information Governance requirements | Free |
| Confidentiality and data protection policies |
Our guiding principle is that we hold our patients records in the strictest confidence. Further details are available on a Privacy Notice displayed in our pharmacies or on the Rowlands website www.rowlandspharmacy.co.uk/privacy-policy.. | Free |
Policies and procedures for handling requests for information
|
All information requests are handled in accordance with the Data Protection Act and Freedom of Information Act. Further details are available on a Privacy Notice displayed in our pharmacies or on the Rowlands website
| Free |
Class 6 – Lists and Registers
| (Any publicly available register or list) | None held | |
| Register of Pharmacists and Technicians | https://www.pharmacyregulation.org/ | Free |
Class 7 – The services we offer
(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
| The services provided under contract to the NHS and to other public authorities | The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator | Free |
| Charges for any of these services | Available from store, or the service commissioner | Subject to local variation |
| Information leaflets | Specific information is available directly at our pharmacies | Free |
| Out of hours arrangements | Specific information is available directly at our pharmacies | Free |