Pharmacy First: England

Pharmacy First has launched in England which means you can now access expert advice and prescription medication directly from our pharmacist for 7 common conditions, eliminating the need to see your GP. 

The common conditions covered by the service include earache, impetigo, insect bites, shingles, sinusitis, sore throat, and uncomplicated UTI's in women. 


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No doctor's appointment? No problem!

Having an expert on hand is invaluable when it comes to healthcare advice and treatment options, our pharmacists are here to help! With years of experience and a wealth of knowledge, they have the answers to your questions. We have a wide variety of over-the-counter treatments to choose from and for 7 common ailments we can even provide you with prescription strength medicine without a GP appointment.

Who is eligible for Pharmacy First England?

You can receive advice and treatment for the health conditions listed above at pharmacies across England if you live in England and are registered with a GP practice in England.

The age range criteria is listed before for each of the 7 conditions included in the service: 

ConditionAge Range
Earache1 to 17 years old
Impetigo1 year and over
Infected Insect Bites1 year and over
Shingles18 years and over
Sinusitis12 years and over
Sore Throat5 years and over
Uncomplicated UTIs in WomenWomen aged 16-64 years


Other eligibility criteria:

  • Earache: This service is not suitable for patients suffering with recurrent acute otitis media (3 or more episodes in 6 months or four or more episodes in 12 months)
  • Impetigo: This service does not cover patients suffering from bullous impetigo or recurrent impetigo (defined as 2 or more episodes in the same year)
  • Shingles: This service is not suitable for pregnant individuals
  • Sinusitis: This service in does not cover immunosuppressed individuals, or patients suffering with chronic sinusitis (sinusitis that causes symptoms that last for more than 12 weeks)
  • Uncomplicated UTIs in women: This service is not suitable for pregnant women, patients with a urinary catheter, or patients who have suffered from recurrent UTI (2 episodes in last 6 months, or 3 episodes in last 12 months)

No prescription? No problem!

Get advice and treatment in 3 easy steps

Step one on blue background

Choose the ailment you need advice on

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Book an appointment at a time and date that suits you

Book now
step 3 in blue

Attend your appointment and receive advice and treatment options

Frequently Asked Questions

What about prescription charges?

If our pharmacist prescribes medication to treat your ailment it is exactly the same as if it came from your GP. If you pay for prescriptions you will be charged at the same rate, similarly if you get free NHS prescriptions, this will also be free. If prescription medication is not necessary, patients may be advised to manage with self-care or to purchase over-the-counter medications.

Who is not eligible for Pharmacy First England?

Visitors to England may be able to access this service. Confirmation is awaited from NHS England. However, everyone is always welcome to visit their pharmacy for general help, advice, and access to over-the-counter medication.

When should I visit my GP?

There maybe times when our pharmacist will recommend that you see your GP for further help. If something feels very wrong, then you should either call 111 or 999.

What if my pharmacist is too busy to see me?

With your Rowlands Pharmacy, you have the option to either walk in or book an appointment online. By booking an appointment, you can ensure that your pharmacist has dedicated time for you to listen and provide tailored advice and recommended treatment.

Is my pharmacist qualified?

Pharmacists are qualified to provide advice, carry out the necessary treatment, and prescribe medication when necessary. If you require further advice and more treatment, then your pharmacist will point you in the direction of your GP.

Can I still see my GP?

Pharmacy First was created as a convenient alternative to seeing your GP for common ailments to save time and give you more access to the health services you need. GPs are still able to see you regarding any of your concerns but waiting times may be longer.

I work Monday to Friday 9-5; can I get an appointment outside of these days/hours?

We understand that it can be difficult to find time to visit your pharmacy when you work a full-time job, this is why some of our pharmacies are open later, and on Saturdays. 

Check your local pharmacy opening hours 

More information

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Insect bites

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