Common Ailments Service: Wales

The Common Ailments Service in Wales, funded by NHS Wales, makes your local pharmacy your first stop for expert advice and treatment for minor illnesses, eliminating the need to see your GP.

A range of common conditions are covered by this service including acne, headlice, cold sores, haemorrhoids, and sore throats.

Eisiau darllen y dudalen hon yn Gymraeg?

pharmacist giving advice to customer with NHS Wales logo

No doctor's appointment? No problem!

Having an expert on hand is invaluable when it comes to healthcare advice and treatment options, our pharmacists are here to help! With years of experience and a wealth of knowledge, they have the answers to your questions. We have a wide variety of over-the-counter treatments to choose from and for common ailments included in the service we can even provide you with prescription strength medicine without a GP appointment.

Get advice and treatment in 3 easy steps

Step one on blue background

Choose the ailment you need advice on

step 2 in blue

Speak to our pharmacist

step 3 in blue

Receive advice and treatment options

Frequently Asked Questions

Who is eligible for the Common Ailment Service: Wales?

You can receive advice and treatment for the health conditions applicable at pharmacies across Wales if you are staying in Wales for at least 24 hours after visiting our pharmacy. 

When should I visit my GP?

There may be times when our pharmacist will recommend that you see your GP for further help. If something feels very wrong, then you should either call 111 or 999.

Is my pharmacist qualified?

Pharmacists are qualified to provide advice, carry out the necessary treatment, and prescribe medication when necessary. If you require further advice and more treatment, then your pharmacist will point you in the direction of your GP.

Can I still see my GP?

The Common Ailments Service was created as a convenient alternative to seeing your GP for common ailments to save time and give you more access to the health services you need. GPs are still able to see you regarding any of your concerns but waiting times may be longer.

I work Monday to Friday 9-5; can I get an appointment outside of these days/hours?

We understand that it can be difficult to find time to visit your pharmacy when you work a full-time job, this is why some of our pharmacies are open later, and on Saturdays.

Check your local pharmacy opening hours 

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