Introducing Rowlands Online Shop
Convenient, Discreet & Hassle-Free Online Ordering
Welcome to Rowlands Online Shop, the new, easier way to access the products you need quickly and privately.
We understand that some conditions are more sensitive than others. Skip discussing your medication in-store and order online to enjoy the convenience of home delivery. Simply order online, complete a short health questionnaire (where appropriate) and get discreet home delivery.
Please note images are for illustration purposes and may differ from the product(s) you receive.
Erectile Disfunction Treatment
Struggling with erectile dysfunction (ED)? You’re not alone. Discover the right treatment for you, available without a prescription, and have it delivered discreetly to your home.
Pregnancy Tests
We offer reliable and affordable pregnancy tests if you need to find out if you’re pregnant early without visiting the pharmacy.
Numark early pregnancy tests 2s
Thrush Treatment
Dealing with thrush? Order the treatment you need online to be delivered discreetly to your door for prompt and comfortable relief.
Why Choose Rowlands Home Delivery?
Private
Your health matters are handled with utmost confidentiality.
Convenient
Order from the comfort of your home.
Discreet
Medications are delivered in unmarked packaging.
How does home delivery work?
Select the products you wish to purchase
Fill in a short health questionnaire (if required)
Pay for your order
Discreet delivery to your home address
Frequently Asked Questions
How much does home delivery cost?
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Standard home delivery: £2.99
Next-day delivery: £4.99
Orders over £35 qualify for free delivery
When will my order be delivered?
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You can choose either standard delivery or next-day delivery, depending on what’s convenient for you. Orders must be placed before 2 pm to qualify for next-day delivery. Standard orders will be delivered within 1 - 3 working days of being placed.
How long will my order take to process?
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If you place your order before 2 pm, it will be dispatched on the same day guaranteed. Standard orders will be delivered within 1 - 3 working days.
How can I cancel my order?
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Please contact shop@rowlandspharmacy.co.uk for help with cancelling your order.
Why do you need my ID?
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Verifying identification (ID) for an online pharmacy medicine order is essential for several reasons:
- Regulatory Compliance: As an online pharmacy, we must adhere to strict regulations and guidelines to ensure we deliver medication safely and ethically. Verifying ID helps us to comply with these legal requirements.
- Age Verification: Certain medications have age restrictions. Verifying ID helps us to ensure that you are legally eligible to purchase the medication.
- Safety and Security: Verifying identification helps protect against the illegal purchase of medications, reducing the risk of medication abuse or unauthorised access.
What if I need to return an order?
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Contact us directly at shop@rowlandspharmacy.co.uk and we can provide a return form with the return address. Please be aware that you pay for the postage for returned items.
How will I know my order has been approved and is on the way?
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Once our pharmacist has reviewed your order, you will receive a notification confirming approval. We will then invite you to make payment for your order, which will be ready for dispatch and delivery to your home.
Why has my order been refused?
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There are various reasons why your order may have been refused. Our pharmacist will have deemed the product unsuitable based on the information you have provided in our questionnaire. Please contact us for at shop@rowlandspharmacy.co.uk any more queries about your order being refused.
Can I order multiple products for delivery?
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Yes, you can. Each order will be handled as a separate transaction, and you will complete the relevant questionnaire for each product you are ordering.
Can I order my prescription for home delivery as well?
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Our online prescription service is currently through the Hey Pharmacist app, which allows you to order your NHS repeat prescriptions hassle-free.
How is my order packaged?
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Your order will be packaged in plain discreet packaging and delivered via Royal Mail tracked delivery.
I want to make a complaint
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If you have a complaint regarding your online ordering experience, please email us at shop@rowlandspharmacy.co.uk, and a member of our team will get back to you.
The wrong item has been delivered
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Please contact us directly at shop@rowlandspharmacy.co.uk if the wrong item has been delivered and we will ensure the right item is delivered as soon as possible.
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